Get In Touch
541 Melville Ave, Palo Alto, CA 94301,
[email protected]
Ph: +1.831.705.5448
Work Inquiries
[email protected]
Ph: +1.831.306.6725

Save 8 hours
every week.

Let us take care of your admin so you can treat more animals,
grow your clinic or simply take some time for yourself.

No matter what language your tech speaks, we’re fluent.

Is your admin getting the better of you?

Get smart, reliable virtual support tailored to the unique pressures of your equine business so you can get back to doing what you do best while we take care of the rest.

Client management

We handle everything from phone cover and diary management to client onboarding, reminders, and payment chasing.

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Operations & finance

Our support includes invoicing, insurance claims, stock control, and the everyday admin that keeps your practice running smoothly.

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Marketing

We take care of your social media, content scheduling, and website updates so your practice stays visible and connected.

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Want to know the secrets to effortless admin?

Join our weekly email list and we’ll send you the tricks we use daily to keep our clients’ practices running like clockwork.

    The only service built specifically for equine vets

    We’re not just generic virtual assistants. Our deep understanding of how equine practices run is the product of years of experience. Together, we can help you build a smoother, stronger, more profitable equine business.

    0 yrs
    office management

    experience

    0 yrs
    veterinary practice

    management

    From the blog

    Quick and neat,
    just like your work.

    So how does it work? Let’s check our Getting Started.

    How we can help
    your equine business

    We’ve structured our support around the real challenges
    equine vets face every day – so you can get the help you need
    exactly where you need it most.

    The problem

    You’re finishing your clinical day only to face hours of admin—reports, forms, emails, claims, and lists that never end. The backlog grows, and you’re constantly playing catch-up.

    Working with equiPA

    Your evenings are yours again. Admin is handled during the day, quietly and professionally, by someone who knows how your practice works and you can spend more time driving the business forward.

    Admin support

    Day-to-day admin covered, from inboxes to follow-ups, so nothing piles up.

    Report writing

    Clinical notes, histories, and formal reports prepared promptly and accurately.

    Insurance claim handling

    We submit and chase claims, so you don’t have to deal with paperwork delays.

    Diary/calendar management

    Appointments, rechecks, and calls scheduled and confirmed without chaos.

    Stock tasks

    Ordering, audits, and usage tracking handled methodically so you’re always prepared.

    The problem

    You’re in consults or out on visits while calls go unanswered and clients wait days for a reply. New business gets lost before it even lands.

    Working with equiPA

    Your clients hear back quickly, bookings are secured, and your front line feels polished and professional—even when you’re on the road.

    Phone cover

    Real-time call handling to keep client communication responsive and consistent.

    Email answering service

    We monitor your inbox and reply to client queries with professionalism and accuracy.

    Call triage

    We prioritise incoming calls so you’re only interrupted when it really matters.

    Calendar management

    We handle bookings, rechecks, and reminders so your diary runs smoothly.

    Website assistance

    We help ensure your contact forms and digital enquiries are managed quickly and clearly.

    The problem

    Invoices go out late (if at all), and awkward follow-ups fall off your to-do list. Revenue gets left on the table while cash flow tightens.

    Working with equiPA

    Invoices are issued promptly, reminders sent professionally, and balances followed up – so you can focus on your work, not your ledger.

    Invoicing and credit control

    Timely billing and consistent, tactful follow-up so your practice gets paid faster.

    Arrears management

    Systematic handling of clients in arrears with a structured, firm but fair approach—including legal options if necessary.

    Credit checks

    Assess new clients before treatment begins to reduce risk and protect your income.

    Bookkeeping - coming soon

    Day-to-day financial tracking and reconciliation to give you a clearer view of your business.

    The problem

    Social media is silent, your website’s out of date, and you never get around to showing people what makes your practice great.

    Working with equiPA

    Your brand is active, visible, and consistent—without needing your time or energy to maintain it.

    Social media management

    Regular, relevant posts that keep your practice present and professional online.

    Website assistance

    Help with keeping your website current, clean, and client-friendly.

    The problem

    You’re juggling spreadsheets, half-finished systems, and duct-taped workflows that only you understand – and they break when you’re busy.

    Working with equiPA

    Your systems are structured, automated where possible, and documented, making everything easier to manage, share, and improve.

    Inbox & document organisation

    We'll tidy up the chaos and put systems in place so things stop falling through the cracks.

    Stock control setup

    Establish reliable tracking systems for ordering, usage, and audits.

    System audit & setup

    We audit your current workflows and build better ones—so your practice runs cleaner, faster, and with fewer headaches.

    Monthly Plans

    Affordable pricing.
    Fixed monthly cost.

    Looking for ad-hoc or pay-as-you-go pricing?

    Core
    £595 Monthly
    Support for the essentials of your business
    • Calendar & diary management
    • Phone & email handling
    • Invoicing + credit control
    • Up to 12 hours/month
    Get Started

    6-month minimum contract.

    Complete
    £955 Monthly
    Complete support for maximum growth
    • Everything in Core
    • Insurance + stock support
    • Social media scheduling
    • Systems & process setup
    • 20–25 hours/month
    Get Started

    6-month minimum contract.

    How quickly can you start?

    We can usually begin onboarding within a week. If you have urgent needs, just let us know—we’ll always try to accommodate.

    Do I need to train you?

    Nope—we’re already familiar with equine practice workflows. We’ll ask a few questions upfront and then get stuck in.

    Will you work with my existing systems?

    Yes. We’ve worked with most Veterinary PMS/PIMS and are fluent in most office software including Office 365, Teams and Google Workspace.

    How do you keep client information secure?

    We follow strict confidentiality protocols and use secure, cloud-based systems. Data protection is a top priority.

    Can I start small and scale up later?

    Yes - many clients begin with our Core plan and move to Complete as they scale. We’ll help you find the right fit. We also have various pay-as-you-go options available and can provide quotes for one-off projects.

    What hours do you work?

    We’re available during core weekday hours. Extended hours or phone cover can be arranged for one-off events.

    What if I don’t use all my hours?

    Whilst hours don't rollover, we’ll keep you updated on usage so you can make best use of your allowance.

    Can you just help with one-off admin jobs?

    Yes - while our packages offer the best value, we do take on one-off projects or cover during busy periods.

    Let’s talk about what’s slowing you down.

    Book a free 30-minute Teams consultation with one of our experts and we’ll look at where you’re losing time and how we can help.

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